Sample VA Interview Questions

RESOURCES

Hiring a virtual assistant for your insurance agency? Use these proven questions to evaluate technical skill, problem solving, attention to detail, and how well they'll collaborate with your team.

Technical Proficiency

• What insurance software do you have experience in?
• Tell me about the insurance carriers you have experience working with.
• What states have your insurance clients been in?
• How quickly do you think you can run a home quote? Auto? Package?

Problem Solving

• Can you describe a work situation in which you have had to solve some kind of problem? What steps do you take to resolve issues?

Attention to Detail

• How do you ensure accuracy when inputting data into insurance systems?
• How do you stay organized when managing multiple insurance tasks simultaneously?

Team Collaboration

• How do you collaborate with other members of the team in a virtual environment?
• How do you handle disagreements or conflicts within a virtual team setting?

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